About Our DOA (DEAD ON ARRIVAL) – Fish/Frags
Our shipping method is with FedEx Priority Overnight with a standard charge of $47.00 ($21 for In-State Oregon Residents). Get Free shipping on instate orders at $200 and out of state orders are $300 minimum to qualify for free shipping. All Coral Frag orders are guaranteed against DOA for up to 6 hours after the time of receiving shipment. In the event of a DOA, a credit will be applied to the customers online wallet which can be applied for a future order. Shipping for the replacement coral is not credited and is additional. To qualify for credit, please email us photograph(s) of dead frags in sealed bag within a 6 hour period after receipt of package. We are not responsible for shipments delayed as a result of weather delays, or lost packages. Local Pickup is available.
We encourage all customers to please READ our complete Shipping & Ordering Policies before placing their order.